Get in touch.
We read every email. Here's where to send what.
Support
support@falconbill.com , for account questions, bugs, and anything that keeps you from sending an invoice today.
Sales & partnerships
hello@falconbill.com , for everything else, including migrations from other tools and trade-association partnerships.
Security
security@falconbill.com , report a vulnerability or ask about our disclosure process. We acknowledge within one business day.
Press
press@falconbill.com , for interviews, quotes, and assets.
Portland, OR. Exact address on invoices we send you.
Most questions solve themselves faster with a link.
Spin up a workspace and send something.
Most answers are faster with the app open next to the email.
How we handle every message.
Answered by a person
There's no tier-one queue. The first reply comes from someone who can actually open the code.
One business day
We aim to reply within one business day. Mondays can run a touch longer, we're honest about it.
No ticket theater
You'll get a real answer, not a confirmation email followed by a week of silence.
Bug reports get fixes
Reproducible bugs ship a patch. We'll link the commit and the release note when it lands.
Feature asks get filed
We log them publicly on the roadmap. We say yes when we believe it, and no when we don't.
Security gets priority
A report to security@falconbill.com jumps the queue. Critical issues get a same-day response.
A few things that help us help you faster.
- Tell us the workspace name or email on the account
- Paste the URL of the page you're looking at
- Describe what you expected vs. what happened
- Include a screenshot if the UI is involved
- Mention the device and browser (or that you're on the PWA)
- Note the time the problem happened, roughly
- Let us know if a specific client or document is affected
- Share a one-line summary in the subject when you can
“I sent a bug report at 10pm on a Tuesday. I had a patched build running on my workspace before lunch on Wednesday. That's not normal, and it should be.”
Try the product while you wait for a reply.
Fastest answer is usually the one you find yourself in the app.
Contact questions.
Is there a phone number?+
Not today. We keep support by email so we can investigate before we talk, it's usually faster for both of us. Happy to schedule a call if a thread warrants it.
Do you offer onboarding or migrations?+
Yes, for teams moving from another tool. Email hello@falconbill.com with what you're on now and we'll line up a plan.
What are your hours?+
US business hours, Monday to Friday. We monitor security@falconbill.com outside hours for urgent reports.
Can I suggest a feature?+
Please. Email support@falconbill.com with what you'd want and why, we log requests publicly and tag the ones we're working on next.
Where do I find you on social?+
Quietly, for now. We'd rather answer your email than post on Twitter. That'll change when we have something worth posting about.
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