Refund policy.
If Falcon Bill isn't working for you, here's how we handle it.
Within the trial
Starter, Pro, and Team plans include a free trial (3 or 7 days). Cancel before the trial ends and you aren't charged.
After the first charge
Email us within 30 days of a charge and we'll refund the most recent payment, no questions. Cancel from the Stripe customer portal to stop future billing.
Annual plans
Annual plans are refundable pro rata in the first 30 days. After that, cancel any time and the plan stays active through the end of the paid period.
Downgrades
Downgrade at any time from the Stripe customer portal. The new rate takes effect at the start of the next billing cycle. We don't prorate mid-cycle downgrades, but we don't penalize them either.
Card processing fees
Fees Stripe charges on your clients' invoice payments are between you and Stripe, and aren't refundable by us. If a client disputes a charge, Stripe's dispute process applies; we'll help you gather evidence where we can.
How to request a refund
Email support@falconbill.com with the workspace email and the charge date. We confirm within one business day, and refunds settle back to the original card in 5–10 business days depending on your bank.
Try the product. Leave clean if it doesn't fit.
30-day refund on the last charge, no questions. Export your data any time.
Simple, generous, and documented.
30-day window, no drama
If it's been a month or less since the charge, we refund it on request. We don't ask you to prove dissatisfaction.
Pro-rated annual
Change your mind on an annual plan in the first 30 days and we'll refund the unused portion, not just the last cycle.
No clawback
A refund doesn't lock you out. You keep access through the paid period unless you explicitly cancel.
Honest about Stripe fees
We don't take a cut of invoice payments, so there's nothing for us to refund there. Stripe's own dispute process applies.
Same rules for every plan
Starter, Pro, and Team follow the same refund window. No hidden exceptions in the enterprise tier.
Paper trail included
Every refund lands in the Stripe customer portal with a receipt and a reference number. No verbal promises.
When a refund applies.
- You're inside the free trial and didn't mean to convert
- You were charged within the last 30 days and want to reverse it
- An annual plan is in its first 30 days and you want the unused portion back
- We had a billing error or double charge
- A promised feature hasn't shipped and you've emailed us about it
- A prolonged outage affected your billing month
- You've downgraded and want the new tier to take effect
- You were charged after canceling, we'll fix that same-day
Actions you might need right now.
Try before you worry about refunds.
Your first three jobs are free forever, no card required, nothing to reverse.
Refund questions.
How long does a refund take to show up?+
We process refunds the same business day. Stripe then takes 5–10 business days to settle back to the original card, depending on your bank.
Can I get a refund after 30 days?+
We don't promise refunds beyond 30 days on monthly plans, but we read every email. Outages, billing errors, and special cases are handled individually.
Do you refund card-processing fees?+
Stripe's fees on your clients' payments are between you and Stripe. We don't charge a percentage of your revenue, so there's nothing for us to refund there.
Do I lose my data if I get a refund?+
No. A refund doesn't delete your workspace. If you want the data erased, tell us and we'll confirm deletion within 30 days.
What if my client disputes a charge they paid me?+
That dispute runs through Stripe. We can help you pull the estimate, the invoice, the signed acceptance, and the activity log as evidence.
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