Jordan Chen
Talks to plumbers, HVAC techs, and handymen. Translates their day into operational guides.
Field research at Falcon Bill. Talks to plumbers, HVAC techs, electricians, and handymen across the US about how they actually run their day — the routing, the parts runs, the conversations that close work. Turns field stories into operational guides that hold up at 6am on a Monday.
6 posts by Jordan Chen
- Invoicing
How to handle unpaid invoices and actually get paid.
Three follow-up scripts, a 30-60-90 escalation ladder, and when to actually escalate to a mechanic's lien or small-claims court. No nagging, no awkward calls.
May 20, 20269 min read - Comparisons
Jobber vs Housecall Pro: which one is actually worth it?
Pricing, features, mobile, and real customer ratings, side by side. Verdict: Jobber wins for growing crews 5+, Housecall Pro for marketing-heavy operations. For solo-to-3-person crews, neither.
May 5, 20269 min read - Trade guides
Best HVAC apps for technicians you'll actually use every day.
Six categories of HVAC apps that earn space on a tech's phone, field service management, diagnostics, refrigerant calculators, photo documentation, training, and parts. What each one does, who it's for, what to skip.
May 2, 20267 min read - Comparisons
Best ServiceTitan alternatives for small field service businesses.
ServiceTitan is built for 15+ truck operations with a dispatcher. Six alternatives serve small crews better, at 1/10th the cost and 1/100th the implementation time.
Apr 15, 20268 min read - Operations
7 proven ways to grow an HVAC business (without burning out).
Seven levers an HVAC owner can pull to add revenue without adding hours. Local SEO, review programs, smarter pricing, deliberate hiring, and the operational habits that compound. Written for owner-operators and crews up to 10.
Apr 12, 202610 min read - Operations
How to calculate cash flow for a small service business.
Cash flow is what is left after the money you collected this month minus the money you spent. Most service businesses miscount by confusing revenue with cash and forgetting outstanding AR. Here is the simple formula, a real worked example, and the three habits that fix cash flow without an accountant.
Apr 10, 20267 min read
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